Although we do not want to have a product that you are not satisfied with, if there is a product that you want to refund, return or exchange, there are several steps to follow:
- First, please contact us: [email protected], or https://www.kidsback.com/contact-us
- Second, please send us the products that need to be returned or changed according to the address we provided.
- Third, after we receive the goods, we will refund and exchange them.
You have 7 days to contact us and 30 days to return it after receiving it.
All the products are returnable and replaceable in case of quality issues.
The customer is responsible for shipping charges on returned goods unless it’s about quality issues.
Sometimes the parcels may get lost, if you have not received your order in the delivery time, please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.
Please email us at [email protected] with the order number and return reason, we will get back to you asap. All returns need to be confirmed by our customer service team first before you mail it back.
The refund will be done within 3 days after our warehouse receives your packages.
Warehouse Address:
13076 Desert Broom Court,Hackensack,NJ 07601,US
Company Name: Bin Estrella GmbH ,Company Number：06411000 ,Address:PALLASWIESENSTRASSE 180 64293,DARMSTADT’, Germany
Note:
*Please note: When contacting the Customer Experience Team, please provide details directly related to your concern such as order number, customer number, telephone number, or item number. This will make it easier for us to effectively respond to your request.